Advert Close date - Friday 30th May 2025

Join The Crown Estate team at the Windsor Farm Shop as a Farm Shop Assistant!

The Crown Estate is a significant national landowner with a diverse portfolio that includes urban centres, rural holdings, and the seabed around England, Wales, and Northern Ireland. Our history dates back to 1760, and we operate independently and commercially to grow the value of our portfolio for the nation.

Windsor Great Park, part of The Crown Estate, spans approximately 6,400 hectares (15,800 acres) and includes forests, grasslands, lakes, and gardens. It is an ancient Royal landscape with over 1,000 years of history, featuring historical monuments, rare wildlife, and National Collections of plants and Champion Trees. The Windsor Estate is committed to environmental and ecological best practices, making it a model of excellence in rural conservation and sustainability.

This varied and flexible role involves providing support to daily operations, ensuring an exceptional customer experience, and maintaining the highest standards of service and presentation.

Main Accountabilities:

• Offer an engaging and friendly welcome to customers.
• Operate the till in line with procedures.
• Ensure facilities are inviting and safe for visitors, including litter picking, checking toilets, and emptying bins.
• Maintain stock knowledge to offer advice to customers and maximize sales opportunities.
• Respond to and deal with customer complaints.
• Reconcile products with documentation and unload vehicles.
• Support stock operations as required.
• Conduct all duties in a professional and safe manner, adhering to relevant risk assessments and safe systems of work.
• Complete health and safety checklists in line with Crown Estate policies and procedures.
• Operate consistently in line with our customer service standards.
• Contribute to improvements in customer service and overall operations.
• Ensure adherence to Crown Estate policies and procedures, including cash handling, uniform, and lost property.
• Act as a designated key holder, responsible for opening and closing the site in line with operating procedures.
• Serve as a fire marshal.
• Undertake any other duties necessary to ensure delivery of customer service across Windsor Farm Shop operations.

Knowledge, Experience, and Skills:

• Experience working in a busy, front-line customer service environment.
• Proven track record in an environment where the customer comes first.
• Experience dealing with the public positively to resolve concerns.
• Strong customer service ethos.
• Good communicator, confident, friendly, and approachable with the ability to engage with a wide variety of people.
• Flexible and versatile approach to provide support wherever and whenever needed.
• Ability to work on own initiative and effectively problem solve.
• Team player.
• Organized with meticulous attention to detail.
• IT literate.
• Food Hygiene level 2.
• Physically able to handle stock.
• Full driving license.
• Adaptable and collaborative style.

How to Apply: If you are passionate about providing exceptional customer service and meet the above criteria, we would love to hear from you. Please submit your application through our website The Crown Estate Careers.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us at careers@thecrownestate.co.uk.