Service Delivery Manager (6 Month FTC)
Advert Closes: Monday 23rd June
Are you passionate about delivering exceptional digital services and leading high-performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do?
We’re looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make a real impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function.
What You’ll Be Doing:
- Ensuring seamless service delivery and system support aligned with SLAs.
- Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments.
- Leading a customer-centric team focused on service availability, performance, and cost-efficiency.
- Driving service insight and reporting to inform strategic decisions.
- Championing continuous improvement and innovation across service operations.
- Acting as a voice of the customer—gathering feedback and turning it into action.
What You’ll Bring:
- Proven experience in service delivery and supplier management.
- Excellent analytical and problem-solving skills with a data-driven mindset.
- A deep understanding of Service Management frameworks and principles.
- Experience in managing service assets, including hardware, software, and licenses.
- A passion for improving services through automation, innovation, and collaboration.
- Excellent interpersonal and leadership skills with the ability to inspire and develop teams.
Why Join Us?
- Be part of a forward-thinking digital team that values innovation and agility.
- Work in a collaborative environment where your ideas and contributions truly matter.
- Enjoy opportunities for professional growth, training, and career progression.
- Help shape the future of digital service delivery in a customer-first organisation.
Ready to lead the way in digital service excellence?
Apply now and be part of something bigger.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer:
We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk
- Department
- Digital
- Locations
- The Crown Estate, 1 St James Market
- Remote status
- Hybrid
- Employment type
- Contract
The Crown Estate, 1 St James Market
Our Perks & Benefits
-
28 days paid holiday
We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
-
Flexible working
We value work-life balance highly, therefore we have flexible & hybrid working policies.
-
Market leading family friendly policies
We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.
Workplace, Culture & Diversity
It’s our ambition to be an inclusive organisation that reflects our society, one where all feel welcome, able to be themselves and belong.
A workplace where you’re empowered to be yourself, diverse thinking is encouraged, and a place where you can realise your potential.
About The Crown Estate
The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other.
It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.
Service Delivery Manager (6 Month FTC)
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