Advert Close date: 14th November 2025

Senior Surveyor – St James’s at The Crown Estate

Purpose of Role

As Senior Surveyor, you will play a key role in managing the prestigious St James’s portfolio at The Crown Estate. You’ll be part of our in-house property management team, delivering best-in-class service across a range of mixed-use assets. Your focus will be on achieving business plan objectives and property management targets, ensuring customer, financial, safety, and sustainability performance is met.

Context of Opportunity / Main Accountabilities

• Take ownership of day-to-day property management, driving consistent and high-quality delivery.
• Ensure accurate data and timely reporting for designated assets, meeting agreed KPIs.
• Manage lease compliance, rent collection, and financial recovery, maintaining tight controls.
• Budget, implement, manage, and reconcile service charges in line with RICS standards.
• Manage voids, statutory compliance, and operational overheads, optimising energy efficiency.
• Collaborate with development, engineering, capital projects, and building surveying teams to support project delivery and asset stewardship.
• Contribute to team priorities, seeking opportunities to innovate and improve processes, systems, and customer service.
• Mentor and support junior team members.
• Enhance customer experience through high-quality communication and regular interaction.
• Build strong relationships with service partners to ensure optimal service performance.
• Support asset-level due diligence for acquisitions and disposals.
• Help deliver The Crown Estate’s sustainability strategy, including Net Zero and local interventions.
• Work collaboratively to maintain exemplary compliance across health, safety, and environmental standards.
• Provide support in crisis and incident management.
• Foster a workplace culture where everyone feels valued, supported, and accountable.

Most Important Skills-Based Requirements

• MRICS or equivalent,  with at least 5 years’ direct property management experience (client side or managing agent).
• Strong ability to deliver excellent customer service and build effective relationships.
• Proven asset management skills, driving performance in line with business priorities and KPIs.
• Good knowledge of landlord and tenant matters, with relevant experience.
• Experience managing mixed-use and multi-let buildings.
• People and supplier management experience.
• Strong analytical skills and proficiency in Excel.
• Ability to handle high-pressure situations and prioritise tasks effectively.
• Excellent verbal and written communication skills.
• Foundational understanding of sustainability, ESG, and health and safety in real estate.
• Highly motivated team player who can also work independently.
• Effective collaborator and relationship builder across all stakeholder groups.
• Passion for continuous improvement through data, process, and system enhancements.
• Solution-oriented, with a positive attitude and strong focus on customer service.

The Crown Estate is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and communities, and we are happy to discuss flexible working arrangements.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk