Advert Close date: 27th March 2026

Special Projects Operations Manager 12 Month Fixed Term Contract at The Crown Estate

Purpose of Role:

At The Crown Estate, this role is central to keeping people safe while delivering complex, high‑impact works across our residential portfolio. The Special Projects Operations Manager plays a key role in supporting and operationalising customer, compliance and safety programmes within high‑risk residential buildings.

Working as part of our core delivery team, you will bring together residents, managing agents, contractors and internal colleagues to ensure works are delivered safely, smoothly and with care. You will act as a trusted point of contact, championing a safety‑first, people‑centred approach while supporting the successful delivery of our asset and business plans.

Context of opportunity / Main accountabilities:

This is a highly visible role with the opportunity to make a tangible difference to resident experience and building safety outcomes. You will operate at the intersection of safety, operations and engagement, helping to shape how complex works are delivered and experienced.

Key accountabilities include:

• Acting as the primary point of contact for residents, managing agents and residential management companies, ensuring communication is clear, timely, inclusive and empathetic throughout all works programmes.

• Leading and maintaining a resident engagement and communication approach that aligns with regulatory requirements, landlord obligations and best practice.

• Managing the operational interface of safety, compliance and remediation works, working closely with internal delivery, safety and asset teams to coordinate activity and minimise disruption.

• Supporting the delivery and close‑out of fire safety and Building Safety Act remediation actions, ensuring residents are appropriately informed and engaged.

• Proactively managing issues and complaints, coordinating solutions and ensuring outcomes reflect a customer‑focused and solution‑orientated approach.

• Maintaining accurate records and reporting across resident engagement, safety communications, compliance activity and emerging risks.

• Identifying trends or recurring issues in feedback and escalating insights with clear, practical recommendations.

• Building strong, trusted relationships with residents, managing agents, contractors, consultants and statutory bodies.

• Championing inclusive engagement practices so all residents feel heard, respected and supported, regardless of background or circumstance.

Most important skills‑based requirements:

To succeed in this role, you will bring a balance of technical understanding, strong organisation and a genuine commitment to people and safety. Key requirements include:

• Experience in residential property management, operations or stakeholder liaison roles, ideally within complex or high‑risk building environments.

• A strong understanding of building safety and fire safety management, including the regulatory framework governing high‑risk residential buildings.

• Confidence interpreting and managing compliance and safety documentation.

• Proven ability to act as a single point of contact across multiple stakeholder groups, coordinating delivery and maintaining trust.

• Excellent communication and engagement skills, with the ability to manage sensitive situations professionally and empathetically.

• Strong organisational and prioritisation skills, with a practical, solution‑focused mindset.

• Experience working collaboratively across disciplines such as health & safety, legal, communications and asset management.

• A people‑first approach, demonstrating empathy, professionalism and a commitment to inclusive engagement.

• Flexibility to support occasional out‑of‑hours engagement and a willingness to spend time on site to build strong working relationships.

If you are motivated by purpose, care deeply about safety and resident experience, and enjoy bringing clarity and collaboration to complex environments, this is an opportunity to do meaningful work at The Crown Estate.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.