Are you passionate about creating exceptional workplace experiences? Do you thrive in a dynamic environment where no two days are the same? We’re looking for a Workplace Coordinator to join our team in Cardiff. As a key member of our Workplace Operations, you’ll play a crucial front of house role role in creating a warm welsoming space for our guests as well as ensuring our office runs smoothly and efficiently.

Role Overview:

• Customer-Centric Approach: Provide outstanding customer care and service to all guests, visitors, and service partners, aligning with our service level agreements.
• Facilities Coordination: Mobilise and coordinate workplace services and facilities within the Cardiff Hub. Set processes and procedures to enhance efficiency.
• Collaboration: Work closely with colleagues to create a positive and inclusive work culture. Support senior team members and build internal networks.
• External Focus: Organise stakeholder meetings and events. Be the first point of contact for the Hub.

Main Responsibilities:

1. Diary and Inbox Management: Assist the Wales Director in optimising their time amidst competing demands.
2. Stakeholder Management: Support senior colleagues in planning internal and external events. Attend conferences and drive follow-up actions.
3. Policy Compliance: Ensure consistency with corporate policies (e.g., expenses, gifts, and procurement guidelines).
4. Collaboration: Work with the Business Support Community and Workplace teams.
5. First Point of Contact: Provide prompt and efficient support to colleagues and visitors.
6. Visitor Experience: Create a 5-star experience for visitors, taking ownership of their needs.
7. Hub Management: Monitor service partner KPIs and SLAs. Communicate activities to team members.
8. Meeting Rooms: Manage meeting rooms, set up AV equipment, and report any issues.
9. Health and Safety: Act as a fire warden and first aider. Lead H&S efforts within the space.
10. Access Control: Monitor card access for security purposes.

Required Skills and Experience:

• Customer Service: Efficient, flexible, and discreet.
• Communication: Excellent verbal and written skills needed to build rapport with senior leaders and stakeholders.
• Influence: Confident in seeking help and support from peers.
• Process Improvement: Proven experience in enhancing efficiency.
• Event Management: Organising internal and external events.
• Proactivity: Forward-thinking and adaptable in a fast-paced environment.
• Confidentiality: Handle sensitive information with care.
• IT Skills: Proficient in Adobe, MS Office, and other relevant tools.
• Resourcefulness: Energetic and proactive in driving positive change.
• Independence: Ability to work on self-directed projects under pressure.
• Organisational Skills: Methodical and excellent time management.
• Initiative: Keen to contribute and deliver results.

If you’re ready to make an impact and create an exceptional workplace, apply now!

Advert closes: Friday 29th November, but we may close this advert early, so please do apply ASAP!

This role is a permanent role based out of our fantastic new CARDIFF office.