Advert close date: Thursday 30th January 2025

The Crown Estate is a unique business with a diverse portfolio that stretches across the country. We manage some of the most iconic assets in the UK, including central London's Regent Street and much of St James's, as well as regional retail and leisure destinations, and a substantial rural and coastal portfolio. Our purpose is to create lasting and shared prosperity for the nation.

We are seeking an experienced Residential Property Manager to join our Leasehold Management Team. This role is crucial in maintaining excellent relationships with third-party contacts, managing customer experiences, and overseeing various lease events and projects. You will be responsible for ensuring high levels of occupancy and customer retention through effective management and strategic recommendations.

Key Responsibilities:

• Create and maintain relationships with property contractors, local community organizations, and small business groups.
• Manage customer experiences and various license to alter projects.
• Report on alterations, including premiums and contentious issues.
• Handle ad hoc queries across the long leasehold portfolio.
• Manage lease events such as renewals, re-gears, and disposals, liaising with the Asset Management Team.
• Oversee arrears cases and manage ad hoc projects, including covenant amendments and disputes.
• Supervise the Quinquennial Redecoration program and manage resident engagement and neighbourly matters.
• Conduct license to assign inspections and contribute to improving leasing management processes.
• Make strategic recommendations to enhance the rental value of the portfolio.
• Represent the company positively at external meetings and ensure all deadlines are met.
• Ensure all alterations, fit-outs, assignments, and sub-lettings comply with current legislation and case law.

Requirements:

• At least 3 years of experience managing residential long leasehold properties.
• Excellent communication skills and a commitment to high-level customer service.
• Ability to engage in multiple initiatives and problem-solve effectively.
• RICS qualification preferred.
• Strong knowledge and experience in Landlord & Tenant matters.
• Experience handling challenging and high-pressure situations.
• Analytical skills with proficiency in Excel.
• Ability to engage professionally with a wide range of industry professionals.
• Team player with the ability to work independently.

Capabilities:

• Customer Relationships: Establish and maintain strong relationships with customers, always acting with integrity.
• Leasing and Letting: Demonstrate tenacity and drive for results.
• Business Development: Identify and progress new business opportunities that deliver value for The Crown Estate.
• Product and Services Development: Use innovative solutions to develop products and services aligned with customer expectations.
• Digital and Data: Utilize digital and data insights to identify new business opportunities.
• Business Planning: Deliver against defined objectives and address issues such as bad debt and rental concessions.
• Drive for Results: Exhibit problem-solving skills and the ability to make quick, effective decisions.
• Innovation: Foster an innovative approach across the organization.

Why Join Us?
At The Crown Estate, we offer a unique opportunity to work with some of the most prestigious assets in the UK. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join us and be part of a team that is dedicated to creating lasting and shared prosperity for the nation.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk.